Delivery Information

UK Delivery Information

Our delivery service is an express service within 1 working day of dispatch at £9.99
Orders are dispatched from our premises Mon - Fri up to 10.30 am, any orders placed after that time may be dispatched the next working day

If you require a light weight order (1.5 litres or under) we can offer discounted delivery services if you place your order via email or telephone.
Light weight orders are dispatched by 9.30 am Mon-Fri, it is dispatched the next day working day if the order is received after 9.30 am.

Sales through this website are mainland UK only, for outside mainland UK such as Highlands and Islands please contact us with your order so that we can arrange alternative delivery options and cost.

Delivery duration is after dispatch - Not from the time you order.
e.g. Orders placed on a Friday after 9.30 am will not be dispatched until Monday
Festive periods, bank holidays, adverse weather conditions or postal strikes may affect dispatch.

If you require an order which is urgent please contact our office rather than placing your order online, this will speed up the packing, processing, and dispatch time. Couriers do not guarantee an exact delivery time or date. 

Working days do not include dispatch or delivery on:
Saturday
Sunday
Bank Holidays

International deliveries

IMPORTANT OVERSEAS SHIPPING INFORMATION WHITE LABEL GOODS

Before proceeding to contact us we would like to clarify the shipping and return arrangements to ensure that both parties fully understand their respective responsibilities.

We are happy to obtain shipping quotations and arrange the necessary export documentation. However, as these products are manufactured specifically for your business and carry your own branding, they cannot be re-stocked or re-sold by us if the shipment is refused entry into your country. The risk of your customs refusing entry of your goods is low but both parties have to accept there is a possibility it may happen, we therefore propose the following terms:.

Personalised goods:

Once production has commenced, the cost of correctly manufactured personalised products is non-refundable where delivery fails solely because of customs refusal or import requirements outside our control.

Customs clearance: 

Your business will be responsible for ensuring the products meet the applicable EU import requirements and for providing any necessary importer information.

Import charges:

Any import VAT, customs duties, clearance fees or other destination charges will be your responsibility.

Rejected shipments:

Should your customs refuse entry for reasons outside our control, any additional charges for returning, storing or disposing of the goods will be your responsibility, subject to the carrier's terms.

Our responsibilities:

We will ensure that the goods are manufactured to the agreed specification, appropriately packaged and dispatched with accurate export documentation. 

These terms are not intended to transfer all commercial risk to you, but to establish a fair distinction between our responsibilities as the manufacturer and exporter and yours as the importer.

We appreciate your understanding and look forward to hopefully establishing a successful working relationship with any overseas clients.

You can also arrange your own collection and provide us with your shipping labels.